Help with Stereo Optical Products and Services
For help with Stereo Optical Co., Inc. products and services, please review the information below. If you cannot find the information you need here, feel free to contact us.
How to Order
By Phone:
Domestic Sales: Contact Mackenzie Rakers at 1-800-344-9500, Ext. 115
International Sales: Contact Chris Albu at 1-773-867-0380, Ext. 134
By Fax: 1-773-867-0388
By Email: sales@stereooptical.com
Domestic Minimum Order: $50.00 U.S. Dollars
International Minimum Order: $500.00 U.S. Dollars
Payment
Wire Transfer
Stereo Optical Co., Inc.
c/o Bank of America
ABA: 0260-0959-3 CHIPS: 0959
Swift Code: BOFAUS6S
Account: 488006980568
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Shipping
- All prices quoted in United States Dollars
- Prices do not include shipping and handling
- Most orders will ship within 30 business days
- Orders may be expedited at additional cost based on product availability
- All shipments will be sent via Federal Express Ground unless otherwise specified by the customer
- Shipping, duties, and taxes are the responsibility of the customer and will be collected by the shipper at the time of delivery
- Claims for damage due to transit should be made by notifying Stereo Optical Company Co., Inc. within 5 days after receipt of order. To make a claim, customer must have ALL packaging material
- All international shipments will be sent via Federal Express Priority unless otherwise specified by the customer
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Customer Service
By Phone: 1-800-344-9500 or 1-773-867-0380, Ext. 113
By Fax: 1-773-867-0388
By Email:sales@stereooptical.com
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Troubleshooting Your Optec® Vision Tester
I am not getting any light from my vision tester
- Make sure the plug is securely plugged into a working outlet (green light will illuminate on power supply).
- Make sure the power switch is turned on (on the control panel).
- Make sure that the left and/or right eye switch is on.
- Make sure the forehead trigger is pushed in.
My slides are upside down or backwards
For near slides, make sure you have NEAR on the slide lined up with the NEAR indicator on the vision tester, and that the NEAR button is depressed.
For far slides, make sure you have FAR on the slide lined up with the FAR indicator on the vision tester, and that the FAR button is depressed.
Where is my serial number?
Optec® 5000 series vision testers: the serial number plate is on the inside surface of the right observation door.
Optec® 2000 series Vision Testers: the serial number plate is on the control panel.
How do I clean my lenses or slides?
To clean lenses (at least once each week):
Outside surface: use a soft, lint-free cloth
Inside surface: use a long cotton swab
To clean mirrors (at least once each year):
Use Windex® or another non-abrasive glass cleaner
To clean slides (at least once each year):
Clean slides inside the unit, one at a time
Use Windex® or another non-abrasive glass cleaner
Use compressed air to remove dust particles
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Warranty
All Optec® vision testers have a two-year warranty.
Returns
All returns must be authorized by Stereo Optical Company, Inc. Return shipments will NOT be accepted without a Return Materials Authorization Number (available from our customer service department).
To initiate a return, contact customer service at:
Email: sales@stereooptical.com
Fax: 1-773-867-0388
Phone: 1-773-867-0380, Ext. 113
ALL RETURNS AFTER 15 DAYS WILL BE SUBJECT TO A 30% RESTOCKING FEE.
NO RETURNS for credit will be accepted after 45 days.
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Standards
Optec® vision testers meet all CE, UL and CSA Standards.
Europe: EN 60601-1
EN 60601-1-2
USA: UL 60601-1
Canada: CAN/CSA C22.2 No. 601.1
Electrical Requirements
On all orders for electrically-operated products originating outside the United States, the customer must specify the Country of final destination and following:
Voltage: AC or DC
Cycles: Hz
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Repair and Maintenance Information
Schematics for Optec® vision testers and other stereo optical products, are available here.
Schematics
Contact Stereo Optical
For more information on our products, services, and policies, please contact Stereo Optical Co., Inc.
